Profile

User-centered product designer with 10 years of success simplifying complex domains and technologies in product experiences. I have a passion for humans and turning the complex into inclusive solutions that solve human problems. I follow a user-centered whole team collaborative product development process.

Skills

Research:

  • User Research
  • Journey Mapping
  • User Flows
  • Mental Models
  • Persona

Design:

  • Sketching and Storyboarding
  • Low to High Fidelity Designs
  • Inclusive Design
  • Prototypes
  • Design Systems
  • Systems Design
  • Simplifying Complexity

Process:

  • User-Centered Design
  • Whole Team Collaboration
  • Workshop Facilitation
  • Systems Design
  • Design Thinking
  • Agile/Lean UX
  • Mentor/Leader
 

Professional Experience

UX Architect

Cox Automotive in Austin, TX | 8/2018 - current

  • Established a user-centered product development process of collaboration, user research, personas, design iteration and design testing before product development.
  • Iteratively design user-centered wireframes and prototypes to define, test, and communicate the expected user outcomes to the team.

Associate Professor of User Experience

Austin Community College in Austin, TX | 5/2015 – 8/2015 & 11/2018 to current

  • Established a user-centered product development process of collaboration, user research, personas, design iteration and design testing before product development.
  • Iteratively design user-centered wireframes and prototypes to define, test, and communicate the expected user outcomes to the team.

Director of Product Design

Compeat in Austin, TX | 4/2018 – 7/2018

  • Teach the Introductory to User Experience and the Portfolio Design courses so that students can grow in their design practice and prepare for a career in design.
  • Mentor and coach students on the practice of design and how to build a career.

Senior UX Designer/Design Manager

IBM in Austin, TX | 8/2014 – 4/2018

  • Directed the product design of Watson for Patient Safety so that consistency and accuracy of adverse events processing went from weeks to days and users-built trust in machine learning and natural languages technologies over time.
  • Lead the redesign of Watson for Drug Discovery that reduced training time from months to days and enabled microbiologist to complete their work without help.

Interaction and Visual Senior Designer

Dell in Round Rock, TX | 8/2011 – 9/2014

  • Discovered product workflows failures during user research that proved the value of user-centered design. This influenced the executive team to adopt user-centered design across the business unit.
  • Collaborated across divisions to create Dell’s product design system which included design principles, guidelines, examples and code snippets.

Web Specialist II

Sprint in Overland Park, Kansas | 10/2007 – 8/2011

  • Responsible for collaborating across the team to translate business and shoppers needs into workflows, wireframes and visual designs that removed complexity barriers.
  • Lead the visual redesign of the ecommerce consumer experience.

Education

Master of Arts in Interaction Design - University of Kansas in May 2011

Bachelor of Arts in Graphic Design - Kansas Wesleyan University in June, 1993

Awards

Cox Automotive Strategic Acceleration Award - 2018

IBM Business Technology Leadership Award - 2016

IBM Teamwork Award for Watson for Drug Discovery Release - 2015

First Place Team Design Kansas City Design Week - 2009

Speaking

D2W: Designer/Developer/Mobile Workflow Conference, 2013 – “The Butterfly Effect of Engineering on UX Workflow, Deliverables and Engagement.”

UXPA Austin, January 2015 – Design Thinking Workshop in 90 minutes

UXPA Austin, June 2016 – Design Portfolio Panel from a Hiring Managers Perspective